Ночной координатор обслуживания в номерах/Room Service Coordinator

The Four Seasons Hotel Moscow is located in the heart of the city and the building itself is a reflection of a legendary former Moskva Hotel back in 1935.

Our current team of almost 300 hospitality industry professionals is striving for the exceptional service to be delivered to our precious guests while creating an atmosphere of home far from home.

And we are pleased to share an opportunity available in our hotel at the moment:

Room Service Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

RESPONSIBILITIES:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards;
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests;
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion;
• Work harmoniously and professionally with co-workers.

REQUIREMENTS:

• Excellent reading, writing and oral proficiency in both Russian and English Languages;
• Ability to communicate professional and accurately via telephone;
• Good organizational skills;
• Attention to detail;
• Ability to multitask.

CONDITIONS:

• Opportunity to join great friendly team of professionals within the legendary international hotel brand;
• Night Shifts 2/2 19.00-07.00;
• Competitive salary;
• Attractive benefits package;
• High corporate culture;
• Career opportunity;
• Corporate trainings.